8mbd Privacy Policy
Protecting your personal information is our highest priority. This policy explains in detail how 8mbd collects, uses, and keeps your information secure.
About This Policy
8mbd is a trusted online gaming platform in Bangladesh. When you use our website, register, or use our services, you provide certain personal information. This Privacy Policy ("Policy") explains how 8mbd collects that information, the purposes for which it is used, who it may be shared with, and how it is kept secure.
By using our services, you agree to the terms described in this Privacy Policy. If you do not agree with any part of this policy, please stop using our services and contact us.
This policy may change from time to time. In the case of significant changes, we will notify you via your registered email or through a notice on the website.
What Information Is Collected
Personal Identification Information
We collect the following information during account registration and verification:
- Full name (Bengali or English)
- Date of birth (for age verification — only users aged 21 and above may register)
- Email address
- National ID or passport number (for KYC verification)
- Bank and mobile banking numbers (bKash, Nagad, Rocket, Upay)
Usage and Technical Information
When you use our platform, certain technical information is automatically recorded:
- IP address and device information (browser, operating system, screen resolution)
- Login time, logout time, and session data
- Gaming history, betting records, and transaction history
- Information collected through cookies and similar technologies
- Navigation patterns and click data on the platform
Communication Information
When you contact our customer support, a record of that conversation may be stored. This includes live chat transcripts and email communications.
Purpose of Data Use
8mbd uses collected information only for specific, legitimate, and transparent purposes. The purposes are explained in detail below:
Account Management
Completing the registration process, verifying identity, and ensuring the security of your account.
Financial Transactions
Processing deposits and withdrawals, preventing fraud, and maintaining financial records.
Service Improvement
Analysing user experience to improve the platform's performance and security.
Responsible Gaming
Identifying problematic gaming patterns to help users take protective measures.
Legal Compliance
Complying with applicable laws and regulations, meeting the requirements of regulatory bodies, and responding to legal proceedings.
Communication and Support
Resolving technical issues, answering questions, and sending important account-related notices.
Cookies and Tracking Technologies
Details of Cookie Use
Cookies and similar technologies are used on the 8mbd website. Cookies are small text files stored on your device that help improve your browsing experience. We use the following types of cookies:
- Essential Cookies: Essential for managing login sessions and security.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Help analyse site usage to improve service quality.
You can control cookies by changing your browser settings. However, disabling certain cookies may limit some functionality of the platform.
Information Sharing with Third Parties
8mbd never sells or rents your personal information. However, in certain circumstances we may share information with trusted third parties:
Payment Processors
Necessary information is shared with payment providers such as bKash, Nagad, Rocket, and Upay to complete financial transactions. This sharing is kept to the minimum level required.
Technology and Service Partners
Certain technology service providers may have limited access to data in order to operate the site's functionality. These partners are contractually bound to meet our privacy standards.
Legal Requirements
If required by law, by court order, or for the purposes of investigating fraud or money laundering, information may be disclosed to the relevant authorities. Such disclosure will always be limited to the minimum necessary.
Data Security Measures
8mbd uses industry-standard security technologies and practices to keep your information secure:
SSL/TLS Encryption: All data transmission between your browser and our servers is protected by SSL encryption.
Password Hashing: Your password is never stored directly; advanced hashing algorithms are used.
Two-Factor Authentication: Two-factor authentication is available on your account for additional security.
Access Control: Only authorised staff may access user information, and only for specific reasons.
Secure Data Centres: Our servers are operated in secure data centres where regular security audits are conducted.
Fraud Monitoring: Automated systems are used to monitor suspicious activity and unusual transactions.
Note: No method of transmitting information over the internet is 100% secure. We take every precaution, but absolute security cannot be guaranteed. Keep your password confidential to protect your account.
Data Retention Period
Data Retention Policy
8mbd stores your information according to the following policy:
- Active account information: retained for as long as the account remains active.
- After account closure: financial transaction records may be retained for a specified period for legal reasons.
- Inactive accounts: after a prolonged period of inactivity, we may contact you for an account review.
- Deletion requests: if you request deletion of your information, it will be fulfilled within a specified period unless there is a legal obligation to retain it.
Your Rights and Controls
You have the following rights over your personal information. Contact us to exercise these rights:
Right to Access
You may request to know what information we hold about you.
Right to Rectification
You may request correction or updating of any inaccurate or outdated information.
Right to Erasure
In certain circumstances you may request deletion of your personal information.
Right to Restrict Processing
For specific reasons you may request that processing of your information be restricted or suspended.
Right to Withdraw Consent
You may withdraw consent you have given at any time, although this will not affect processing that has already taken place.
Right to Lodge a Complaint
If you believe a data protection breach has occurred, you may lodge a complaint with us and with the applicable authority.
Protection of Minors
Prohibition for Those Under 21
8mbd is for persons aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age verification is a required step in the registration process.
If we become aware that a minor has registered on our platform, that account will be closed immediately and the related information will be deleted. If you suspect that a minor is using 8mbd, please notify our support team.
Third-Party Services and Technology
Third-Party Responsibility
Software from game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, and JILI, among others, operates on the 8mbd platform. These providers follow their own privacy policies.
When using third-party games or services through our platform, the policies of those services may apply. 8mbd is not responsible for the privacy practices of third parties.
Policy Changes and Updates
Policy Change Process
8mbd reserves the right to update this Privacy Policy at any time. Reasons for changes may include:
- Changes in legal or regulatory requirements.
- Changes to our services or technology.
- The need to further improve user protection.
For significant changes, we will send a notice to your registered email and display an announcement on the homepage. The updated policy will take effect from the date of publication. Continuing to use the platform after a revised policy is published will be considered your agreement to the new policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us.
Live Chat
Use live chat for immediate support in Bengali, available 24/7.
Support Hours
7 days a week, 24 hours a day
For data protection complaints or requests, we aim to respond within 30 business days.
For more information, visit our FAQ page or About Us page.